Refund & Returns Policy

Effective Date: Jan 1, 2026

Thank you for shopping with Nesher Store LLC. Customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Please read our Refund & Returns Policy carefully before making a purchase.

Returns

We accept returns within 30 days of the delivery date for eligible items.

To qualify for a return, the item must:

  • Be unused and in its original condition.

  • Be in its original packaging with all labels and seals intact.

  • Include proof of purchase or your order number.

Items returned without prior approval may not be accepted.

Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned:

  • Opened or used beauty products

  • Skincare products that have been opened

  • Cosmetics that have been opened or tested

  • Personal care items

  • Gift cards

  • Clearance or final sale items

  • Products marked as non-returnable

Damaged or Incorrect Items

If you receive:

  • A damaged item

  • A defective product

  • The wrong product

  • A missing item

Please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

If approved, we will provide a replacement, exchange, or refund at no additional cost.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items that are:

  • Damaged

  • Defective

  • Incorrectly shipped

If you need an exchange, please contact our customer support team before returning the item.

Return Shipping

If the return is due to:

Our error (wrong item, damaged product, or defective item)

  • We will cover the return shipping costs.

Customer preference (change of mind, ordered the wrong product, etc.)

  • The customer is responsible for return shipping costs.

Original shipping fees are non-refundable unless required by applicable law.

Order Cancellations

Orders may be cancelled only if they have not yet been processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow the return process outlined in this policy.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card provider, as processing times may vary.

  3. Contact your bank, as refunds can take several business days to appear.

If you have completed these steps and still have not received your refund, please contact our customer support team.

Return Instructions

Before returning any item, please contact us to receive return authorization and instructions.

Returns sent without prior authorization may be delayed or refused.

Items should be securely packaged to prevent damage during transit.

Contact Us

If you have any questions about our Refund & Returns Policy or need assistance with a return, please contact us through the Contact Us page on our website.

Our customer support team will be happy to assist you.

Thank you for choosing Nesher Store LLC. We appreciate your business and are committed to providing you with a safe, reliable, and enjoyable shopping experience.